TAD PGS, Inc. Help Desk - Required Secret Clearance MCSA and Security+ in Fort Belvoir, Virginia
Help Desk - Required Secret Clearance MCSA and Security+
TAD PGS, INC. is currently seeking a Help Desk Support Specialist for one of our clients in Fort Belvoir, VA .
Candidate must have the ability to obtain and maintain a Secret Security Clearance
Provides troubleshooting support to a user community employing computer systems and networks.
Diagnoses problems and provides applicable remedies.
May serve as a team leader in operations.
Experienced in computer hardware and software systems. Minimum two (2) years’ experience.
A+ certification or equivalent may be substituted for experience.
Understands how programs use computer hardware.
May serve as a shift supervisor or lead diagnostician.
Please note that for Windows 10, both 697 and 698 are requirements and once passed, an individual will receive the MCSA Certification which is what is needed to be compliant.
Client resources will work at the direction of the Client to provide End User IT Support Services.
for the Defense Logistics Agency (DLA). The Help Desk Specialists will provide End User.
Support, including Software Support and Installation, Hardware Support and Installation, Moves.
Adds and Changes, plus additional Tier II IT Support Services.
Able to perform the following tasks:
Install, Service, Replace DLA Windows 10 Hardware for the National Capital Region.
Install, Service, Replace Softwareusing DLA Software Center for the National Capital Region.
Address and resolve Vulnerability & IA Taskings.
Resolve Incident-Type tickets by the following suspenses, according toPriority:
Critical – 4 Hours; High – 4 Hours.
Medium – Three Business Days;
Low – Three Business Days.
Resolve Work Order-Type tickets within five (5) business days.
TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability
Location: Fort Belvoir , VA
Minimum Experience (yrs): 2+
Required Education: Bachelors Degree