Jacobs Help Desk Systems Administrator in Washington, District Of Columbia

Help Desk Systems Administrator


“Jacobs NationalSecurity Solutions (NSS) provides world-class IT network and service managementcapabilities; cutting edge cyber threat awareness and cybersecurity solutions;innovative web- and software applications development; and advanced data analyticsfor major clients in the Intelligence Community, Department of Defense, andFederal Civilian Agencies.

Our forward thinkingsolutions deliver an integrated approach to IT network design and management,full lifecycle IT service management, IT service delivery, asset management,logistics and procurement, and vendor management. We leverage the expertiseand passion of our employees to conduct identity and access management,penetration testing, and vulnerability assessments for our nation’s mostclosely guarded agencies and networks. Our Cyber Security Operations Centersensure safe, effective network operations for Federal clients while our datascientists are helping stop illegal acts before they can endanger Americans orour way of life.

Jacobs promotes aculture of operational excellence to create a safer, smarter, and moreconnected world while upholding the highest standards of compliance, qualityand integrity.

We continue to thriveand need your talent and motivation to help propel us farther, faster.”

Jacobs is seeking a Help Desk Systems Administrator with aTS/SCI. This position is located in Washington, DC. Duties will include:

  • Monitor system performance, configuration, maintenance and repair of program assets and infrastructures

  • Assists the Help Desk Team Lead and provides deskside technical support to senior leadership and management offices within the Department of Justice

  • Providescoordination with service desk call-center team lead and may be asked to plan, organize and implement installations, moves as well as to resolve trouble calls and incidents

  • Resolves trouble calls


Clearance: TS/SCI or current TS with SCI Eligibility

  • Typicallyrequire two (2) years of college or technical training in a computer field andfour (4) years of directly relatedexperience in a Novell Netware, or NT environment, or a combination ofeducation and relevant experience for a total of six (6) years experience.Progressive relevant training and/orcertification in appropriate discipline may be substituted for one (1) year ofthe education or experience requirement

  • Experience with Windows desktopadministration (i.e., Windows 7/8/10, MCP, MCSE, etc).

  • Experience with Active Directoryadministration.

  • Account administration (Password resets,profile maintenance, user permissions, exchange e-mail issues, etc).

  • Remote Desktop administration. (i.e. Tivoli; VNC, RDP, etc).

  • Understanding of networking technologies,cabling, patch-panels, IP subnetting, DHCP, encryption, and Virtual PrivateNetworks.

  • VMWare/CITRIX applications in support ofvirtualization.

  • BMCRemedy ITSM system (or similar trouble ticket tracking system)

Desired Skillset:

  • COMSEC (handling, encryptors, DTDs, etc)

  • Public Key Infrstrature implementation, administration and mainteance

  • Industry Certification or training (A , Network , etc) Microsoft or Security desired

Essential Functions


Work Environment

General Office environment - The work environment is fast-paced and sometimesinvolves extreme deadline pressures. The nature of the work requires a highdegree of teamwork and cooperation with other members of the staff as well asindividuals across the Company and Customers.

Physical Requirements

Most work will be done at a desk or computer. Must be able to lift 20 lbs.

Equipment and Machines

General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers,Telephone, and other miscellaneous office equipment.


Attendance is critical at all times. Needs to be available to work overtimeduring critical peaks and be available to meet last minute requests forovertime should the situation occur.

Other Essential Functions

Must be able to communicate effectively both verbally and in writing. Groomingand dress must be appropriate for the position and must not impose a safetyrisk/hazard to the employee or others. Must put forward a professional behaviorthat enhances productivity and promotes teamwork and cooperation. Must be ableto interface with individuals at all levels of the organization both verballyand in writing. Must be well-organized with the ability to coordinate andprioritize multiple tasks simultaneously. Must work well under pressure to meetdeadline requirements. Must be willing to travel as needed. Must take and passa drug test and background check. Must be a US Citizen

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. Jacobs is a background screening, drug-free workplace.

Primary Location United States-District Of Columbia-Washington

Travel No

Req ID: I2S0002T8